IN THIS ISSUE
Customer Portal Improvements
Improvements to the Netforce customer portal make it even easier to keep tabs on your Netforce services.
Government Web Filtering Pilot
Netforce selected to pilot the new technology - find out how it works.
Netforce named among top 100 MSPs in the world
AVJennings Case Study
Netforce Managed WAN solution delivers benefits beyond cost savings.
Netforce Notes Expertise
Take advantage of our years of experience to maximise the efficiency of your Lotus Notes Environment.
Customer Referral Program
Be rewarded for business referrals to Netforce. |  | |  Welcome to the first edition of The Netforce Guide, a publication coming out quarterly each year. It is available in print or via our Netforce web site.
The purpose of The Netforce Guide is to connect with Netforce customers; to provide pro-active communication about our company direction and initiatives, and how we apply IT solutions to assist customers achieve their goals.
I hope that the Netforce Guide serves as a conversation starter. Our account managers can work with you to decide the appropriateness of any solution featured in context of your business.
We will also be profiling Netforce customers to show you how we meet their evolving needs with the most appropriate current technology. In this edition, you can read about the work we are doing with AVJennings. Thank you to the team at AVJennings for their contribution towards a case study and for their kind words.
Last December, we reached out to our customer base, receiving feedback via the Netforce customer survey. We have started to use the findings to develop our customer service program and have also engaged with one major supplier to improve the overall customer experience.
Most recently, I reviewed comments about what makes Netforce special. Many comments centred around Netforce’s technical expertise, our personal service, the quality of our solutions and our integrity. We continue to welcome your feedback.
Almost 40 percent of those surveyed said that they want Netforce to understand their business. These customers are seeking more than a pure transactional relationship. And yes, I can understand and relate to that! I think about the most successful working relationships that I have enjoyed with my own suppliers. They stem from the supplier taking an active interest in our business, and making themselves available to help us achieve what we want to achieve. That fuels a relationship that derives benefits for both organisations. I know it takes time to find those suppliers, but once you do find them, it makes a real difference.
On behalf of the Netforce team, thank you for engaging with us.
Happy reading.
Debra Lee
General Manager |