The objectives outlined below are all familiar to anyone in IT. Now you can reach all of them at one go by implementing one solution.

1. Be forewarned of a failure before it happens
At one of our customers, overworked IT staff just did not have time to go into the log files of their 20 servers. Warning signals were buried, and as a result, a key server overheated and crashed. Downtime was estimated to cost around $50,000 for the one incident in tangible costs alone. Could this be you? If you want warnings ahead of time based on your defined thresholds, we can help.

2. Achieve Uptime
For businesses today, downtime is not an option. Even a brief unplanned outage on a critical system or application can result in significant consequences such as lost revenue, reduced customer satisfaction or even a fall in share price. Our solution improves uptime for any key infrastructure that you choose, from servers to desktops, from the MD’s laptop to routers, even non-IT equipment that supports SNMP.

3. Be alerted when critical systems fail
If something is wrong with your core server, you want to know about it first. The key value of an alert is to tell you which part has failed, be it a link, switch, server or just the application. You also want to receive only real alerts, not false alarms, and have these alerts delivered to the right IT staff wherever they are.

4. Manage Patches with one click
Do you dread Patch Tuesdays? No one needs to tell you that patch management is time consuming, labourious yet an essential task. Would you like fully automated patch scans, patch deployment and history with the click of a mouse, that is scalable, secure, configurable and location independent?

5. Network Visibility - View your whole network from one console
Can you verify any networked machine’s configuration, the patch levels, or its alerts? We can. With a couple of clicks.

6. Make the most of emerging technologies
Would you like to use the latest enterprise-class technologies without the risk, or complexity, of maintaining them? Or receive expert advice from IT professionals, with training over a wide range of areas? Or access to help desk for routine but time consuming user issues?

Our Network Management Tools and your Internet connection will give you easy access to a trained IT engineer. Our solution can give us as much insight into a device as if we were sitting at the machine.

7. Complete and ongoing hardware & software inventory
Maintaining a complete inventory of your hardware and software on servers, workstations, mobile computers gets increasingly difficult as your network expands beyond the four walls of head office to multiple locations including employee homes.

8. Tick off Compliance requirements
Can your staff determine whether compliance requirements are being met? Is licensing for multiple machines a problem? With both international and Australian legislation and regulation coming into effect, (Privacy Acts, CLERP 9, SOX etc), a lot of IT time is spent on ensuring legality and compliance.

9. Improve Network control and reduce TCOs
Do you want to save yourself time in automating processes? And thereby increasing uptime and reducing costs? More importantly, do you have absolute visibility of your network and know what is happening to who, where?

10. Concentrate on the important rather than the urgent
Do you find that your time is spent reacting to a stream of support events? We take responsibility for routine tasks and give time back to you.

Once you make support processes efficient you can focus on achieving real company objectives. For instance, moving to unified communications can reduce sales cycles and Total Cost of Ownership (TCO). Give yourself time, relevant data and tools to obtain real business benefits rather than just reacting to the most urgent task.

Please read on to find out how you can achieve these goals.